Email settings for Adobe BC email clients

For email accounts that use the Adobe Business Catalyst server, your email client settings (eg Outlook, Apple Mail, Thunderbird) need to be updated to the following:

Inbound (receive emails)

Inbound Server: mail.worldsecureemail.com
Inbound Server Type: IMAPS (port # 993) / POP (Port # 995)
User Name: the email address for this account
Connection Security: SSL/TLS
Authentication Method: Normal Password

Outbound (send emails)* see important note below

Outbound Server: mail.worldsecureemail.com - please read below before changing this
Outbound Server Type: SMTPS (Port # 465)
User Name: the email address for this account
Connection Security: SSL/TLS
Authentication Method: Normal Password

*Important note regarding Outbound Server:

You only need to update the settings for your outbound server if they are set to the same address as your current inbound server (ie mail."your domain".com.au). If not, leave them as is.

By "your domain".com.au we mean the domain for your own website. For example for us this would be rangsgraphics.com. 

For more details on how to update your email client settings, follow the steps described in the Business Catalyst How to configure SSL encryption for your email client article.

Remember, after the account settings update, to test that your email software can still send and receive emails.

You will also be required to use https://mail.worldsecureemail.com for accessing your mailbox using a web browser (webmail). Please note that site administrators will still be able to use the Admin Console and access their mailbox through Single Sign On as before.

Please note that this update needs to be made to your email software by the 15th of April.

What will happen after March 2021?

After March 2021 the Adobe Business Catalyst servers will be closed down. Before that, you will need to move your email accounts if they are hosted with Adobe Business Catalyst.

We are able to facilitate this move quite easily and take over your Adobe BC email accounts. We are contacting our clients as their hosting renews, but if you wish to discuss this earlier, or are not one of our clients but need help with this please contact us.

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Rangs Graphics and Design | Perth, Western Australia | Ph: 08 6394 0375